Privacy Policy

Effective Date: January 1, 2025. Last Updated: September 2025.

Our Commitment to Discretion

At ARMANCARTS, client privacy and data integrity are fundamental principles of our atelier. This Privacy Policy details the categories of personal information we collect, the lawful purposes for processing it, and the rigorous safeguards implemented to ensure your confidentiality.

1. Information We Collect

When you interact with the ARMANCARTS platform, we collect information necessary to fulfill your orders and deliver concierge service:

  • Contact & Identity Data: Full name, billing address, delivery destination, email address, and mobile phone number.
  • Order & Transaction Records: Purchased garments, horology serial allocations, sizing selections, invoice amounts, and fulfillment history.
  • Technical & Session Data: IP address, browser type, device identifiers, and anonymized interaction patterns to optimize site performance.

2. How We Use Your Information

We process your personal data exclusively for lawful and explicit e-commerce operations:

  • Processing, verifying, and dispatching your orders from our atelier.
  • Issuing automated shipment tracking updates and electronic invoices.
  • Providing dedicated concierge support regarding sizing, exchanges, and warranty services.
  • Preventing unauthorized transactions, fraudulent chargebacks, and security breaches.

3. Cookies & Tracking Technologies

We use essential first-party cookies to maintain your shopping bag across browsing sessions, remember your regional preferences, and ensure seamless checkout navigation. We do not sell cookie profiles to advertising aggregators.

4. Payment Processing & Financial Security

All online payments (UPI, Credit/Debit Cards, Net Banking) are handled through PCI-DSS Level 1 certified payment gateways. ARMANCARTS does not view, collect, or store your raw card numbers, CVVs, or banking PINs on our servers.

5. Third-Party Service Providers & Logistics

To deliver your purchases, your shipping details are shared strictly with verified express courier partners (e.g. BlueDart, Delhivery, DTDC). These partners are contractually obligated to use your data exclusively for physical delivery execution.

6. Data Security & Storage Standards

Our infrastructure employs 256-bit SSL encryption for data in transit and enterprise-grade database encryption at rest. Access to transactional logs is restricted to authorized atelier personnel under strict confidentiality protocols.

7. Your Privacy Rights

Under applicable Indian and international privacy regulations, you have the right to request a copy of your stored transactional records, update inaccurate contact information, or request the deletion of your customer profile, subject to statutory tax and accounting retention requirements.

8. Contact Our Privacy Officer

For general order and product questions, call +91 80755 30313. For privacy-related questions, data access requests, or regulatory inquiries, contact our compliance officer at:

privacy@armancarts.com

Children's Data

ARMANCARTS is intended for customers aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has shared personal information with us, contact us at help@armancarts.com and we will delete it promptly.

Data Deletion Requests

You can ask us to delete your account and personal data at any time: email help@armancarts.com or WhatsApp +91 80755 30313 from your registered contact, with the subject "Data deletion". We verify the request against your registered email/phone and complete deletion within 30 days, except records we must retain for tax, fraud-prevention, or legal obligations (for example completed-order invoices).

Cookies

Our use of cookies and similar technologies, including how to accept or decline advertising cookies, is described in our Cookie Policy.